FAQs - SaratogaHotel-Cuba.com

These are the questions most frequently asked by visitors to our websites:

- CUBA TRAVEL NETWORK (the operator of this website) is an online travel company 100% specialized in the Cuban travel product.
- Our team, consisting of more than 50 travel professionals in Cuba and the Netherlands, has the knowledge to advice you like no other travel company can. After all, for most of us, Cuba is the country where we grew up and where we work.
- We combine our contacts and know-how with our passion for Cuba.
- We give you access to the widest selection of travel products throughout Cuba.
- Booking your trip to Cuba with us is a convenient, save and hassle-free experience.
- Bookings are made with real time availability and instant online confirmations.
- Wide variety of payment options, including credit cards, debit cards, online banking and bank transfers (please see below for more details).
- For all our websites, we use robust and totally secure online booking and payment technologies.
- Customer support through our offices in the Netherlands and Havana, which can take care of your last-minute travel needs such as a hotels, car rental, transfers, domestic flights, excursions, itineraries, special interest travel and more.
- Once in Cuba you can count on our multi-lingual customer assistance representatives in Havana, Varadero, Holguin, Baracoa, Santiago de Cuba as well as Cayo Santa Maria, Enschenachos and Las Brujas.

When you book with CUBA TRAVEL NETWORK you can be assured that your details are 100% safe because:
- Credit card transactions are protected by Secure Sockets Layer (SSL), which is regarded as the best software available today for secure e-commerce transactions. SSL powerfully encrypts all of your personal numbers and information before it is sent across the Internet to our servers.
- When you reach the payment page, you will notice two significant changes to your browser. Firstly, in your address bar the usual http situated before the URL is replaced by https, this is informing you that you have reached a secure area of the site and your sensitive information is safe. Secondly, you will also observe a closed padlock on the bottom right of the screen; this is just another assurance of your security.
If for any reason you are still unsure about submitting sensitive information over the Internet, you are more than welcome to book with us by e-mail.

STEP 1 - Search
Please select your search criteria in provided search boxes, depending on your travel dates, destination, amount of passengers, etc.
STEP 2 - Select
On the results page, click on the "Book Now" or "Check Rates" button next to the flight or hotel of your choice.
STEP 3 - Payment
On the payment page, please enter all passenger and payment information, and accept our terms & conditions.
STEP 4 - Confirmation
Here you will be given your unique reservation code. Please use this code to amend or cancel a reservation.
For each submitted reservation you will receive a Confirmation E-mail with all the details of the booking, including total cost and reservation code. Please print this Confirmation E-mail for presentation to the supplier. For some services, additionally you will receive a supplier confirmation document (e-ticket, voucher with supplier confirmation number, etc).

By calling our Customer Support offices or by writing an e-mail to the sender of our Booking Confirmation message (received by you after successfully completing the online reservation process).

You can always book by contacting our Travel Consultants by phone or through the "Contact Us" section of this website. During working hours (9AM – 5 PM Central European Time), we also offer "Live Online Chat".

Online:

- Credit Cards:
       Visa
       MasterCard

- Debit Cards:
       Maestro (Germany)

- Online Banking:
       iDeal (The Netherlands)
       GiroPay (United Kingdom)

Offline:

You may choose to pay off-line using Bank transfers* to our local bank accounts in:

- The Netherlands (Euros)
- Germany (Euros and Pound Sterling (GBP))
- Australia (Australian Dollars)
- Curacao (Euros)
- Canada (Canadian Dollars)

* Please note that bank transfers are only available for reservations through our Travel Consultants via e-mail, telephone or live chat. Our Travel Consultants will provide you with account details.

A Visa or tourist card is required by all visitors except:

a) Those nationals whose countries have signed visa-exemption agreements with Cuba (contact the Consulate for further information).

b) Transit passengers continuing their journey to a third country within 72 hours, provided they hold confirmed onward tickets and US$50 per day.

Migratory Regulations
The requirements and documents asked by the Cuban immigration authorities are:

Tourists
- Valid passport.
- Tourist Card. Entry in Cuba will be registered with a stamp in this Card and not on the Passport.
- To declare whereabouts while in Cuba, at the frontier control.
- Round or continuation ticket.
- Economic solvency.

People in Transit or Transfer
- Valid passport.
- Visa, if stay exceeds 72 hours.
- Confirmed hotel reservation.
- Confirmed ticket for the itinerary to continue travel.

Business Visa
- Valid passport.
- Visa.
- Round or continuation ticket.

Exit Permits
Required by those whose stay in Cuba exceeds 90 days.

Validity:
Tourist Visa Card: 30 days stay, within 180 days of issue; a 30 day extension is available in Cuba.
Business Visa: 30 days.

Important note:
Cuba Travel Network offers European customers who book Cuba travel product the convenience to purchase a tourist card for Cuba at the time of reservation.